Account Manager
Core
Own and manage a book of business, driving adoption, retention, and expansion for B2B SaaS customers.
Role type
Senior Account Manager (foundational role)
Builds
Long-term customer partnerships and revenue growth
Domain
B2B SaaS, Go-to-Market, AI/Automation
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Account management, customer success, QBR execution, upsell/cross-sell strategy, stakeholder management, data analysis, CRM proficiency, executive communication
Preferred skills
Sales tech domain experience, GTM/revenue ops knowledge, startup experience, analytical skills
Responsibilities
Manage a portfolio of accounts for onboarding, adoption, renewals, and expansion; Identify risks and opportunities to drive retention and growth; Partner with customers to map platform capabilities to their use cases; Lead executive business reviews and QBRs; Collaborate with marketing to generate customer stories and references; Synthesize customer feedback to inform product priorities; Coordinate with Sales, FDEs, and Product for alignment
Seniority
Mid-level, hands-on IC