Head of Enterprise Success
Core
Lead the Enterprise Success team to drive retention and growth for Askable's most valuable enterprise accounts through strategic account management and high-impact research delivery.
Role type
Head of Enterprise Success (Player-Coach)
Builds
Enterprise account growth strategies, repeatable success playbooks, and custom research solutions for Fortune 500 and scale-up clients.
Domain
SaaS / User Research Platform / Enterprise B2B
Deliverable
client delivery
Required skills
Enterprise team leadership, account retention and growth ownership, strategic account management ($150k+ ARR), enterprise procurement navigation, startup/scale-up experience, data-driven decision making, stakeholder communication
Preferred skills
Building ES functions from scratch, commercial instinct, usage data analysis
Technologies
Slack, HubSpot, Google Workspace
Responsibilities
Coach Enterprise Customer Success Managers on high-impact research activation; own team retention/growth targets and carry a personal book of business; design repeatable success playbooks and health signals; partner with BD, Product, and Delivery on account strategies; conduct face-to-face meetings with key accounts in Sydney and Melbourne; deliver custom solutions and Askable Tracks research cadences.
Seniority
Senior, hands-on IC with team leadership
