Enterprise Customer Success Manager - APAC

Sydney, New South WalesFull-time2026-10-29 → 2026-11-11

Hybrid

Core

Strategic account management for high-value enterprise customers to maximize Net Dollar Retention (NDR) and drive growth in cloud-based analytics and business intelligence.

Role type

Senior Customer Success Manager (Enterprise)

Builds

Customer success plans, training initiatives, and strategic growth strategies for enterprise clients.

Domain

SaaS, Cloud Analytics, Business Intelligence

Required skills

Strategic account management, Net Dollar Retention (NDR) growth, complex stakeholder navigation, data analysis, SQL, data visualization, ETL, production BI implementation

Preferred skills

Snowflake, Databricks, Redshift, BigQuery, Startup experience

Responsibilities

Build relationships with decision-makers, guide customers on platform optimization, develop NDR growth strategies, advocate for product enhancements, execute success plans, deliver training sessions

Seniority

Senior, hands-on IC

About sigma-computing

Sigma is the AI Apps and agentic analytics platform built on the cloud data warehouse. Business and technical teams use Sigma to explore live data, build intelligent applications, and automate critical workflows all without moving data or breaking governance. Sigma supports a spreadsheet interface, SQL, Python, and native AI in a single governed workspace, giving every team the speed to act and IT the control to scale. Sigma is trusted by more than 2,000 customers, including AMD, Duolingo, Colgate-Palmolive, and JPMorgan Chase. Sigma announced its $80M in Series E financing in May 2026. The ro