IT-Support-Spezialist (First-Level) (m/w/d)
Core
First-level IT support specialist handling hotline service, email support, ticket management, dispatching, and monitoring security solutions.
Role type
First-level IT support specialist
Builds
IT support services for internal and external clients
Domain
IT Services / Helpdesk
Deliverable
client delivery (via careerplan.io/jobs/1999644-it-support-spezialist-first-level-mwd-at-indusys)
Required skills
IT service fundamentals, ticketing system usage, communication, organization, self-management, reliability
Preferred skills
experience with ticketing systems, willingness to learn
Technologies
Sophos Central
Responsibilities
Answering and processing support requests via phone and remote, managing support email inbox, creating and documenting support tickets, prioritizing and routing tickets to appropriate support levels, monitoring ticket status and SLAs, participating in on-call scheduling, coordinating maintenance appointments, monitoring Sophos Central solutions and performing backup checks