Help Desk Specialist
Core
Provide first-line technical support for hardware, software, and network issues to employees via phone, email, and in person.
Role type
Help Desk Specialist
Builds
Reliable IT support and a positive user experience for employees (via careerplan.io/jobs/Nvidia-Help-Desk-Specialist-help-desk-specialist-at-nvidia)
Domain
IT Support / Enterprise Technology
Required skills
Windows and Mac OS proficiency, Microsoft Office Suite, networking concepts, troubleshooting, ticketing system management, knowledge base creation, staff training, IT inventory management
Preferred skills
Associate or bachelor's degree in Information Technology, 1–3 years of experience in help desk or technical support
Technologies
Windows, Mac, Microsoft Office Suite, ticketing systems
Responsibilities
Provide first-line technical support by phone, email, and in person for hardware, software, and network issues. Record and manage support requests in a help desk ticketing system, resolving or escalating issues promptly. Install, configure, and maintain computer systems, peripherals, and software applications. Create and update knowledge base articles covering common issues and solutions. Train staff on new software applications and IT policies. Track IT equipment inventory and ensure devices are accounted for and maintained.