Technical Customer Support Specialist – Level 1

Quadbridge - BC💼 Full-time💰 $60,000–$60,000🗓 2026-09-23 → 2026-09-26

Core

First-line technical support for clients via phone, email, and ticketing systems, resolving desktop, laptop, printer, mobile, and basic networking issues.

Role type

Level 1 IT Support Technician

Builds

Timely resolution of client technical issues in accordance with SLAs

Domain

Managed Services / IT Support

Deliverable

client delivery

Required skills

Windows 10/11 administration, Microsoft 365 troubleshooting, basic networking (IP, DNS, DHCP, VPN), RMM tools usage, PSA tools documentation, endpoint security basics, backup solutions

Preferred skills

MSP experience, CompTIA A+/Network+ or Microsoft Fundamentals certification

Responsibilities

Respond to incoming support requests via phone, email, and ticketing system; Diagnose and resolve Level 1 issues related to desktops, laptops, printers, mobile devices, and basic networking; Perform basic user administration tasks (password resets, account unlocks, mailbox setup); Document all work performed in PSA tools; Use RMM tools to monitor systems and perform remote troubleshooting

Seniority

Junior, hands-on IC

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About Quadbridge

Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers. With locations in Kitchener, Montreal and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint.