Help Desk Technician
Core
Provide first-level technical support to customers and internal teams by diagnosing and resolving hardware, software, and connectivity problems.
Role type
Help Desk Technician
Builds
Maintains service quality across network and systems
Domain
IT Support
Deliverable
client delivery
Required skills
problem-solving, attention to detail, multitasking, time management, Windows OS familiarity, basic networking, productivity tools
Responsibilities
Provide first-level technical support via phone, email, and remote tools; Diagnose and resolve hardware, software, and connectivity problems; Record service requests, resolutions, and follow-ups in a ticketing system; Help with system installations, updates, and configurations; Refer complex issues to appropriate team members; Support technical and non-technical users
Seniority
Entry-level
