Job
Core
Provide first-line IT support and reception duties to ensure timely issue resolution and high customer satisfaction.
Role type
Help Desk Support Officer / Receptionist
Builds
IT support services and front-office operations
Domain
IT Support / Administrative Services
Deliverable
client delivery
Required skills
first-line IT troubleshooting, phone/email/ticketing support, visitor reception, incident documentation, bilingual communication (Greek/English)
Preferred skills
customer-focused attitude, willingness to learn, reliability
Technologies
ticketing systems, phone systems, email systems
Responsibilities
Provide first-line support via phone, email, and ticketing systems; troubleshoot and resolve basic IT issues; maintain accurate documentation of incidents and solutions; welcome visitors and handle incoming calls; support day-to-day reception/front-office operations
Seniority
Entry-level, hands-on IC