IT Service Desk Analyst
Core
First- and second-level IT support analyst serving associates and stakeholders via phone, chat, and online tools to ensure seamless technology operations.
Role type
IT Service Desk Analyst (L1/L2)
Builds
IT support services for enterprise associates
Domain
Enterprise IT / Help Desk
Deliverable
client delivery
Required skills
IT support troubleshooting, incident resolution, ticket management, knowledge base creation, Microsoft Windows, Microsoft Office 365, Active Directory, networking principles
Preferred skills
Associate degree, 1-3 years IT support experience
Responsibilities
Act as first point of contact for IT support, diagnose and troubleshoot technical issues, escalate complex problems, document resolution steps, contribute to knowledge base articles, participate in 24/7 on-call rotation, support technology implementation projects
Seniority
Junior to Mid-level, hands-on IC
