Technology Delivery Specialist - Level 1 (47387)
Core
First-level IT support specialist serving as the primary help desk resource for hardware, software, and network access issues.
Role type
Level 1 IT Help Desk Specialist
Builds
Internal IT support services for corporate employees
Domain
Corporate IT Operations
Deliverable
Dashboards & analysis (via ticketing system) | client delivery (internal users)
Required skills
Hardware troubleshooting, software troubleshooting, Microsoft Office 365 proficiency, ticketing system management, user account provisioning, basic networking knowledge
Preferred skills
Experience with new hire setup, inventory management, cross-functional collaboration
Technologies
Microsoft Office 365, Outlook, Ticketing Systems
Responsibilities
Manage incoming IT requests via phone, email, and ticketing system; troubleshoot hardware and software issues; assist with new hire onboarding and device setup; maintain IT documentation and knowledge base; manage equipment inventory and audits; support system updates and patching.
Seniority
Junior, hands-on IC