Senior IT Service Engineer & Team Coordinator (w/m/d)
Core
Senior IT Service Engineer providing hands-on operational support while coordinating a team and managing service delivery for a modern IT service organization.
Role type
Senior IT Service Engineer & Team Coordinator
Builds
Stable, customer-oriented IT services and operational support
Domain
IT Service Management / Managed Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
IT Service Management (ITIL), Ticket System Management, Microsoft 365, Microsoft Azure, Team Coordination, SLA Management, Resource Planning, Customer Management, Process Optimization, Reporting
Preferred skills
Experience in operational IT support, Technical problem-solving, Stakeholder communication
Technologies
Microsoft 365, Microsoft Azure, Ticketing Systems
Responsibilities
Handle complex service requests and technical challenges, Coordinate and support the service team, Ensure smooth service operations and SLA compliance, Manage complex tickets and escalations, Plan resources and prioritize tasks, Conduct service reviews and act as central contact for clients, Optimize service processes and quality standards, Generate reports on key metrics and service developments
