Customer Account Manager
Core
Build trusted relationships with key customer stakeholders, lead program planning and delivery, and drive cloud adoption and consumption acceleration.
Role type
Senior Customer Account Manager
Builds
Customer Success Plans (CSPs), bookable programs of work, and cloud adoption milestones
Domain
Cloud services and IT infrastructure
Deliverable
client delivery
Required skills
stakeholder management, program planning, cloud adoption strategy, churn risk mitigation, executive communication, escalation management, service management, project management, change management
Preferred skills
industry-specific experience, cross-cloud expertise, partner-led engagement
Technologies
Cloud platforms, ITIL frameworks, project management tools
Responsibilities
Define customer priorities and expand engagement, lead program reviews with customers and internal teams, monitor customer health and churn signals, lead escalation management for delivery programs, conduct business value conversations with executives, remove adoption blockers including security and compliance risks
