Principal Customer Success Account Manager
Core
Lead executive-level business value discussions, orchestrate solution delivery across diverse teams, and drive customer growth strategies.
Role type
Principal Customer Success Account Manager
Builds
Customer Success Plans (CSPs) and strategic growth programs
Domain
Customer Success / Professional Services
Deliverable
client delivery
Required skills
executive relationship management, solution delivery orchestration, change management, data analysis, decision making, problem solving, business strategy, customer health optimization, project management, service management
Preferred skills
ITIL Foundation, PMI, Prosci Change Management
Technologies
N/A
Responsibilities
Develop and execute Customer Success Plans (CSPs), proactively identify and resolve blockers to product adoption, partner with customers to understand business priorities, define and implement change management procedures, gather and analyze information to generate business solutions, interact with senior leaders to address concerns, act as a trusted advisor to achieve impactful outcomes, advocate for the brand through clear narratives, and ensure quality standards throughout delivery.
Seniority
Principal, strategic leadership & mentorship
