Digital Account Manager - FSI
Core
Develops partnerships with customers, acts as a trusted advisor, and drives account performance through strategic alignment and resource orchestration.
Role type
Senior Digital Account Manager (FSI)
Builds
Customer success plans, consumption plans, and unified support plans for MACC customers
Domain
Financial Services Industry (FSI) + Digital Account Management
Required skills
Challenger selling methodology, technical sales acumen, strategic partnership building, business acumen, account operations management, sales pipeline strategy
Preferred skills
Digital savviness, executive presence, storytelling, risk analysis, change management
Technologies
Digital and technical tools for solution implementation and testing
Responsibilities
Develops partnerships and reaches trusted-advisor status; Assists customers in building roadmaps to achieve desired outcomes; Coordinates with internal and external stakeholders to understand and achieve revenue targets; Manages renewals and anniversaries for enterprise agreements and cloud solution providers; Cross- and upsells in accordance with customer priorities; Conducts analyses into customer usage versus needs to drive growth targets.
Seniority
Senior, hands-on IC
