Senior Customer Success Account Manager
Core
Build and coach on customer, partner, and stakeholder engagement strategy; lead execution of support, security, and consumption delivery programs to drive business outcomes and improve customer environmental health.
Role type
Senior Customer Success Account Manager (Strategic Account Leadership)
Builds
Strategic account plans, support/security/consumption delivery programs, and customer-facing roadmaps
Domain
IT Service Management / Environmental Health Solutions
Required skills
stakeholder engagement, strategic relationship building, program execution, risk mitigation, resource orchestration, trend analysis, solution delivery, account planning, service management, project management
Preferred skills
coaching, environmental health domain expertise, executive communication
Technologies
ITIL, PMI, Prosci
Responsibilities
Synthesize customer and industry insights to shape shared account plans, lead execution of support and security delivery programs, develop strategic roadmaps for program planning, orchestrate delivery resources, and proactively identify and mitigate blockers and risks.
Seniority
Senior, hands-on IC with strategic leadership
