Customer Success Account Manager
Core
Lead Customer Success & Executive Partnerships by building trusted relationships with senior customer, business, and technology leaders to understand priorities and drive transformation.
Role type
Senior Customer Success Account Manager
Builds
Customer success planning, governance, and executive reviews
Domain
IT Service Management / Customer Success
Deliverable
client delivery
Required skills
Executive relationship management, customer strategy alignment, solution delivery, practice management, portfolio management, ITIL service management, project management
Preferred skills
Master's degree in Business/Sociology/Psychology/CS, ITIL Foundation certification, PMI certification, Danish language fluency
Technologies
ITIL, Project Management methodologies