Customer Success Manager
Core
Build and nurture executive relationships, drive retention and expansion, and ensure strategic adoption of software platforms in complex, regulated operational environments.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Customer success frameworks, joint success plans, and value realization metrics
Domain
Life Sciences / Regulated Industries / SaaS (via careerplan.io/jobs/89-00D-4D-F6B-customer-success-manager-at-dot-compliance)
Required skills
Executive relationship management, Net Retention Rate (NRR) ownership, change management, account governance, cross-functional leadership, strategic contract renewal
Preferred skills
Salesforce administration, Life Sciences domain knowledge, QA or software validation experience, AI tools proficiency
Technologies
Salesforce, AI tools
Responsibilities
Conduct structured Executive Business Reviews (EBRs), mitigate renewal risks, develop tailored joint success plans, monitor portfolio usage patterns and health scores, serve as internal advocate for key accounts, contribute to scaling Customer Success playbooks
