Principal Customer Experience Program Manager
Core
Develop partner-specific strategies, drive partner selection/expansion, and increase the install base health of top partner-managed Windows customers by architecting technical solutions, scaling reusable partner experiences, and acting as the Voice of the Partner to engineering.
Role type
Principal Customer Experience Program Manager (Partner Ecosystem)
Builds
Reusable packaged solutions, scalable partner experiments, and aggregated product feedback signals for the Windows ecosystem.
Domain
Enterprise IT / Cloud Management / Partner Ecosystem
Required skills
Strategic partner management, technical solution architecture, product program management, data analysis, stakeholder influence, change management, requirements gathering, executive communication.
Preferred skills
Experience with Windows/Intune ecosystems, pre-sales support, partner enablement, ecosystem scaling.
Technologies
Windows, Intune
Responsibilities
Drive technical resolution by architecting solutions with engineering teams; Scale partner experiences into reusable packaged solutions; Collect and route product insights and pain points from strategic partners; Act as the Voice of the Partner in engineering planning; Equip partners with value propositions and roadmap messaging; Define conditions of success and resolve deployment blockers.
Seniority
Principal, strategy & mentorship
