Customer Experience Engineer
Core
Conduct health checks, provide deployment guidance, and act as the voice of the customer to inform product improvements.
Role type
Senior IC Customer Experience Engineer
Builds
Optimized customer environments and resolved technical incidents
Domain
Cloud infrastructure and enterprise software
Required skills
cloud technologies (Azure IaaS, Kubernetes, PaaS), incident management, root-cause analysis, enterprise application troubleshooting, on-call support
Preferred skills
experience with Data & Analytics, platform services, complex technical issue resolution
Technologies
Azure, Kubernetes, IaaS, PaaS
Responsibilities
Conduct health checks for customer environments, escalate and resolve customer issues, perform root-cause analysis, partner with product teams to identify experience gaps, review and unblock incidents
Seniority
Senior, hands-on IC
