Customer Success Account Manager
Core
Support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders.
Role type
Customer Success Account Manager
Builds
Customer Success Plans (CSPs) aligned with account plan priorities and bookable programs of work
Domain
Public sector (government, healthcare, public safety, defence)
Deliverable
client delivery
Required skills
Customer success, solution delivery, practice management, customer-facing consulting, portfolio management, program planning, customer-facing program reviews, prioritization of engagements, engagement with key technical stakeholders, customer outcomes management, account priorities management
Preferred skills
Prosci certification
Technologies
N/A
Responsibilities
Support foundational relationships with key customer stakeholders and technical professionals; align with the account team to link Customer Success Plans (CSPs) with account plan priorities; develop bookable programs of work; support the delivery of program planning and customer-facing program reviews; prioritize engagements; engage with key technical stakeholders to address agreed-upon customer outcomes and account priorities
Seniority
Mid-level (4+ years experience) to Senior (3+ years with Master's)