Customer Success Account Mgmt
Core
Own Customer Success Plans aligned to customer business priorities, manage program governance, drive execution across workstreams, and lead critical support situations to ensure value realization and operational health.
Role type
Senior Customer Success Account Manager (Enterprise)
Builds
Customer success plans, integrated program milestones, and service recovery outcomes for enterprise clients.
Domain
Enterprise Technology / Cloud Services
Required skills
Enterprise program management, account management, stakeholder management, incident management, technical service delivery, commercial mindset, executive communication, data-driven analysis, conflict resolution, cloud platform understanding.
Preferred skills
MBA, cloud/technical/program-management certifications, experience with global virtual teams and managed service providers.
Technologies
Cloud platforms, enterprise technology stacks.
Responsibilities
Develop and execute Customer Success Plans aligned with business priorities; establish program governance and drive cross-workstream execution; partner with sales and specialist teams to protect renewals and identify expansion opportunities; lead critical support situations and service recovery; proactively identify and mitigate risks to service health and adoption; contribute to executive and quarterly business reviews with outcome-led reporting.
Seniority
Senior, hands-on IC with strategic account ownership