Growth Customer Success Manager
Core
Post-sales role driving adoption, retention, and expansion for enterprise accounts by connecting business needs with technical solutions.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Long-term customer value and strategic alignment for enterprise clients
Domain
SaaS / AI Web Search / Enterprise Software
Required skills
Enterprise account management, QBR/EBR execution, customer health monitoring, technical troubleshooting (APIs/logs), executive stakeholder management, roadmap influence, technical-to-business translation
Preferred skills
High-growth startup experience, familiarity with web technologies (HTML/CSS), domain expertise in AI/data
Technologies
APIs, logs, web technologies (HTML/CSS)
Responsibilities
Own revenue growth and retention for enterprise portfolio, build deep relationships with technical stakeholders, run QBRs/EBRs, monitor customer health signals, automate enablement playbooks, influence product roadmap, serve as strategic advisor
Seniority
Senior, hands-on IC (via careerplan.io/jobs/09-00F-52-F65-growth-customer-success-manager-at-nimbleway)