Customer Success Account Mgmt
Core
Develop and execute strategic customer success plans to support technology adoption, security, resiliency, and business transformation.
Role type
Senior Customer Success Account Manager
Builds
Customer success programs and adoption strategies
Domain
Technology services and business transformation
Deliverable
client delivery
Required skills
Strategic planning, risk identification, executive communication, program management, resource coordination, industry domain knowledge
Preferred skills
Service management, project management, change management
Technologies
N/A
Responsibilities
Lead customer programme reviews and executive conversations, identify and address adoption risks and blockers, bring together resources to support customer success
Seniority
Senior, hands-on IC
