Senior Advanced Cloud Engineer - CTJ - Poly
Core
Gathers customer and partner feedback to identify feature gaps, misconfigurations, and KPIs; acts as a voice of the customer (VOC) to inform product and business groups on usage and experience.
Role type
Senior Advanced Cloud Engineer (Customer Success & Technical Support)
Builds
Troubleshooting resources, automation solutions, and deployment guidance for customers and partners
Domain
Cloud services and technical support
Deliverable
dashboards & analysis
Required skills
Root-cause analysis, customer feedback synthesis, automation implementation, feature review, stakeholder communication, escalation management, product gap identification, deployment guidance, partnership building, technical troubleshooting
Preferred skills
Mentorship, shadowing, training development, cross-functional collaboration
Technologies
Cloud platforms, deployment tools, support systems
Responsibilities
Conduct health checks to ensure customer environments are optimized; perform root-cause analysis of customer issues; collaborate with product teams to resolve gaps in customer scenarios; build partnerships with internal technical teams to update troubleshooting resources; act as a connecting point between engineering teams and customers throughout the solution lifecycle.
Seniority
Senior, hands-on IC
