Customer Success Account Manager | Digital Transformation and Portfolio Management
Core
Orchestrates delivery resources and leads strategic execution of program planning to drive operational health, security, and business transformation for enterprise customers.
Role type
Senior Customer Success Account Manager (Digital Transformation)
Builds
Customer Success Plans (CSPs), bookable programs of work, and delivery programs focused on value realization.
Domain
Enterprise IT / Digital Transformation / Portfolio Management
Required skills
Stakeholder management at executive levels, Strategic decision influencing, Security and compliance risk mitigation, Resource orchestration, Program planning and prioritization, Consumption optimization
Preferred skills
Business transformation strategy, Change management advocacy, Data analysis for blocker identification
Technologies
ITIL, Project Management methodologies
Responsibilities
Map internal roles to customer priorities to action needs, Lead business value conversations at customer executive levels, Proactively identify and mitigate blockers to consumption, Mobilize resources to ensure delivery on Customer Success Plans, Lead escalation management and communications for delivery programs, Drive adoption and optimize usage through growth opportunities
Seniority
Senior, hands-on IC with strategic execution focus
