Senior Customer Success Manager – Enterprise Transformation Programs
Core
Drive enterprise automation transformation programs for large accounts, acting as a strategic partner to define roadmaps, challenge priorities, and deliver value from RPA industrialization to agentic AI use cases.
Role type
Senior Customer Success Manager (Enterprise Transformation Programs)
Builds
Enterprise automation strategies and transformation programs for large accounts
Domain
Enterprise Software / RPA / AI / Digital Transformation
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Leading large-scale IT and AI transformation programs, navigating complex organizational dynamics, building C-suite relationships, defining and tracking business impact, thought leadership on automation trends
Preferred skills
Familiarity with RPA/automation ecosystem or AI platforms, experience in SaaS or software vendor environment
Technologies
RPA platforms, Agentic AI platforms
Responsibilities
Own the transformation roadmap from planning to value realization, challenge and advise clients on automation strategy, orchestrate cross-functional initiatives in governance-heavy environments, cultivate executive-level relationships, drive value realization and expand automation impact, stay ahead of industry trends and emerging technologies
Seniority
Senior, hands-on IC with strategic advisory focus
