Customer Success Account Manager
Core
Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models to drive operational health, security, and business transformation.
Role type
Senior Customer Success Account Manager (Strategy & Coaching)
Builds
Customer success plans, bookable programs of work, and strategic execution of program planning for enterprise clients.
Domain
Information Technology / Enterprise Software / Cloud Services
Required skills
Stakeholder management, Strategic planning, Business value realization, Security and compliance advocacy, Cross-functional leadership, Data analysis, Resource orchestration, Change management, Executive communication, Growth strategy
Preferred skills
Technical expertise in cross-cloud solutions, ISV partnerships, Service management frameworks
Technologies
ITIL, Cloud platforms, Cross-cloud technology solutions
Responsibilities
Map internal roles to customer priorities to action needs and provide input into customer priorities. Leads business value conversations at customer executive levels and incorporates a focus on security and resiliency. Partners with Account Team to create a customer success plan and contribute to the shared customer account plan. Proactively identifies, monitors, and mitigates actual and potential blockers to consumption through data analysis and customer feedback. Partners with customers to proactively identify opportunities for growth, optimize usage, and drive adoption. Leads the strategic execution of program planning and customer-facing program reviews. Orchestrates delivery resources to facilitate value realization with a focus on driving operational health.
Seniority
Senior, hands-on IC with coaching responsibilities
