Customer Success Account Manager
Core
Orchestrates delivery resources and manages key stakeholder expectations to drive operational health and value realization for enterprise customers.
Role type
Senior Customer Success Account Manager
Builds
Customer Success Plans (CSPs) and bookable programs of work
Domain
Enterprise technology services and business transformation
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Stakeholder management, strategic planning, data analysis, escalation management, resource orchestration, business value communication, consumption monitoring, growth opportunity identification
Preferred skills
Cloud technology certification, Service/Project/Change management certification
Technologies
Cloud platforms
Responsibilities
Build and coach others on customer engagement strategy; Identify, navigate, and influence key customer technical, business, and executive-level stakeholders; Lead business value conversations at customer executive levels; Partner with Account Team to create and contribute to shared customer account plans; Lead strategic execution of program planning and customer-facing program reviews; Lead escalation management and communications for delivery programs; Proactively identify, monitor, and mitigate blockers to consumption through data analysis; Mobilize resources to address issues and ensure delivery on CSPs; Partner with customers to identify opportunities for growth, optimize usage, and drive adoption.
Seniority
Senior, hands-on IC
