Customer Operations Manager
Core
Manage customer-facing licensing solutions, transactional support for Field sellers, and the end-to-end customer lifecycle including contracting, billing, and order management.
Role type
Senior IC Customer Operations Manager
Builds
Accurate customer contracts, compliant invoices, and streamlined operational processes for Microsoft Enterprise Direct Services.
Domain
Technology / Enterprise Software Sales Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Contract validation and execution, Pipeline management, Billing execution and credit approval, Customer service leadership, Process optimization, Stakeholder management
Preferred skills
Experience in large matrixed multinational companies, Microsoft Volume Licensing concepts, Business Value deal constructions
Technologies
Microsoft Volume Licensing tools, CRM systems, Financial reporting tools
Responsibilities
Validate and execute agreements and post-sales lifecycle transactions, Manage critical deal lists for Sales stakeholders, Ensure accurate order and invoice approval/dispatch, Oversee daily operations of the customer service team, Drive consistency in operational processes and capabilities, Act as a trusted advisor on operational processes
Seniority
Senior, hands-on IC