Principal Customer Success Account Manager
Core
Lead long-range Customer Success Planning and drive stakeholder alignment to deliver strategic outcomes and durable value realization for complex customer ecosystems.
Role type
Principal Customer Success Account Manager
Builds
Customer success strategies, success programs, and high-quality customer outcomes
Domain
Customer Success / Professional Services
Deliverable
client delivery
Required skills
stakeholder alignment, strategic planning, risk management, change management, coaching, best practice sharing, portfolio management, solution delivery
Responsibilities
Influence stakeholder and priority alignment across complex customer ecosystems; Lead long-range Customer Success Planning; Influence adoption of Success Management Services and Success Programs; Anticipate and address business, technical, and organizational risks; Guide stakeholders through ambiguity and transformational change; Share best practices and coach others to elevate customer success execution
Seniority
Principal, strategy & mentorship