Manager : Customer Success Account Management (Public Sector)
Core
Lead a team of Customer Success Account Managers to drive AI transformation, consumption & usage excellence, and customer health for public sector clients.
Role type
Manager, Customer Success Account Management (Public Sector)
Builds
AI transformation programs, cloud adoption initiatives, and secure cloud deployments for public sector organizations.
Domain
Public Sector / Cloud Services / AI
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
People leadership, strategic account management, AI transformation strategy, executive engagement, cloud adoption, risk management, cross-functional collaboration, change management, CxO-level communication, business acumen, technical acumen (Enterprise cloud workloads)
Preferred skills
Experience in technology sales, consultative delivery, virtual team management, diversity and inclusion leadership
Technologies
Enterprise cloud platforms, AI/ML tools, security frameworks
Responsibilities
Lead a team of CSAMs to drive AI adoption and value realization; manage complex public sector accounts across deal phases; proactively engage on cloud and security health; drive organizational change and executive alignment; build high-performing, diverse teams; deliver resilient production deployments.
Seniority
Manager, people leadership
