Customer Success Manager - Public Sector & Defense, France
Core
Lead strategic government accounts for Cohere's AI solutions, driving adoption and value realization within the French public sector.
Role type
Senior Customer Success Manager (Public Sector & Defense)
Builds
AI solutions for French government ministries, regional authorities, and critical infrastructure
Domain
French Public Sector & Defense
Deliverable
client delivery
Required skills
Strategic account management, French government stakeholder engagement, AI/ML implementation in regulated environments, change management, executive business reviews, contract renewal management, product feedback for security and accessibility
Preferred skills
GenAI/LLM implementation experience, knowledge of France Relance/France 2030 initiatives, defense/intelligence sector experience, management consulting background
Technologies
Cohere foundation models, secure on-premises deployments, France Cloud, ANSSI standards
Responsibilities
Own success and growth of French public sector accounts, build trusted relationships with senior government stakeholders, develop tailored success plans aligned with budget cycles and digital strategies, guide customers through AI adoption lifecycle from pilot to production, lead secure AI implementation projects in complex government environments, conduct executive business reviews demonstrating ROI, advocate for government-specific product features, represent Cohere at government forums and events
Seniority
Senior, hands-on IC with strategic account ownership
