Customer Success Account Manager
Core
Supports foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health.
Role type
Junior Customer Success Account Manager
Builds
Customer-facing program reviews and engagement plans
Domain
Technology services / Customer success
Deliverable
client delivery
Required skills
stakeholder engagement, business objective analysis, roadmap understanding, internal stakeholder relationship building, technical aptitude, industry awareness, program planning, prioritization
Preferred skills
passion for technology, customer obsession, logic-thinking
Responsibilities
Engage with key customer technical stakeholders at different levels, map internal roles to customer priorities, develop internal stakeholder relationships, support program planning and customer-facing reviews, address agreed-upon customer outcomes
Seniority
Junior, learning-focused IC
