Customer Success Account Manager
Core
Builds and coaches others on customer, partner, and internal stakeholder engagement strategy; leads strategic execution of program planning and customer-facing reviews to drive operational health, security, and business transformation.
Role type
Senior IC Customer Success Account Manager (Strategy & Coaching)
Builds
Customer Success Plans (CSPs), bookable programs of work, and shared account plans aligned with customer business transformation and security objectives.
Domain
Information Technology / Cloud Services / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
stakeholder engagement strategy, executive-level influence, security and resiliency planning, consumption milestone accountability, blocker mitigation, resource orchestration, strategic decision-making facilitation, cross-cloud solution alignment, program planning and review leadership, growth opportunity identification, adoption optimization.
Preferred skills
coaching and mentoring others, complex scenario identification (ISV, cross-cloud, partner), data analysis for feedback integration, change management advocacy.
Technologies
ITIL, PMI, cross-cloud technologies, Independent Software Vendors (ISV) ecosystems.
Responsibilities
Map internal roles to customer priorities to action needs; lead business value conversations at customer executive levels; proactively identify, monitor, and mitigate blockers to consumption; mobilize resources to ensure delivery on CSPs; lead delivery program reviews with internal stakeholders; manage escalation communications for delivery programs; challenge customer strategic thinking to drive improved operational health and security.
Seniority
Senior, hands-on IC with coaching responsibilities
