Customer Success Account Manager
Core
Build trusted relationships with senior customer executives to act as a strategic partner in achieving business and technology priorities.
Role type
Senior Customer Success Account Manager
Builds
Customer success programs, digital transformation initiatives, and technology adoption strategies for large, complex accounts.
Domain
Enterprise Technology / Customer Success
Deliverable
client delivery
Required skills
Strategic partnership building, risk identification, cross-functional stakeholder management, portfolio management, change management leadership, business acumen, technical solution alignment, executive influence, consensus building.
Preferred skills
Experience with complex or strategically important accounts, ability to connect technology investments with measurable business outcomes.
Responsibilities
Proactively identify and resolve risks impacting adoption and customer health; influence stakeholders during periods of change; plan and manage a portfolio of customer engagements; lead complex digital transformation and change-management programs.
Seniority
Senior, hands-on IC