Customer Success Account Manager
Core
Manage customer relationships and delivery outcomes, driving adoption of cloud technologies and AI solutions to achieve business value.
Role type
Senior Customer Success Account Manager
Builds
Customer success plans, delivery reviews, and AI adoption strategies for enterprise clients
Domain
Cloud technologies and Artificial Intelligence (AI)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
stakeholder relationship management, customer success planning, milestone management, consumption tracking, incident response, cross-functional collaboration, technical knowledge of cloud and AI
Preferred skills
independent engagement management, security integration, AI technology expertise (Copilot)
Technologies
Copilot, cloud technologies, AI tools
Responsibilities
Establish and maintain stakeholder relationships and maps; develop and manage Customer Success Plans aligned to customer priorities; communicate progress and value through regular reviews; identify customer health, consumption, usage, and AI opportunities; manage milestones and delivery outcomes; support customers during critical incidents; accelerate AI adoption across key solutions.
Seniority
Mid-to-Senior, hands-on IC
