Principal Customer Success Account Manager
Core
Develops foundational relationships with key customer stakeholders (IT Directors, CTOs, CIOs) to enable quality solution delivery, align consumption strategy to customer priorities, and drive cloud adoption.
Role type
Principal Customer Success Account Manager
Builds
Strategic account plans, cloud adoption roadmaps, and long-term consumption strategies aligned with customer business outcomes.
Domain
Cloud services and enterprise IT support
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Strategic account planning, cloud technology advisory, stakeholder management, solution delivery, portfolio management, change management, contract renewal strategy, upsell collaboration, program governance, multi-stream project leadership
Preferred skills
Experience leading large, multi-stream technology projects from design to production, expertise in cloud workload operations, ability to act as a technology visionary
Technologies
Cloud platforms, managed intellectual property (MIP), support contract systems
Responsibilities
Develop foundational relationships with key customer stakeholders to enable quality solution delivery and health. Align consumption strategy to customer priorities and lead the definition of business outcomes. Gather business and IT objectives to create shared plans supporting specific customer outcomes. Ensure customers are current on technology and ready to move to cloud, enabling cloud adoption and optimizing cloud solutions. Drive conversations to set a long-term strategy for consumption aligned to customer priorities. Develop programs and identify executive sponsors to address strategic outcomes and drive customer success. Support account planning and advocate for change internally to help customers transform to modern digital approaches. Plan a portfolio of work to drive outcomes aligned with customer's prioritized solutions. Create opportunities for support contract renewals and partner with sellers to upsell. Leverage intermediate technical expertise to act as a technology advisor and visionary connecting business to technology. Contribute to forecasts of resource needs and timing to help remove obstacles. Lead program governance and execution oversight for large, multi-stream technology projects.
Seniority
Principal, hands-on IC with strategic mentorship
