Customer Success Account Management Director
Core
Leads a team of Customer Success Managers to drive security-focused value realization, retention, and growth for key enterprise accounts.
Role type
Senior People Manager (Customer Success Director)
Builds
Customer success plans, delivery programs, and strategic roadmaps for enterprise clients.
Domain
Enterprise Security & Cloud Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Executive stakeholder management, team coaching and leadership, security and resiliency strategy, cross-sell/upsell execution, delivery program management, churn reduction, business value articulation, resource prioritization, pipeline growth, strategic roadmap planning.
Preferred skills
Change management, digital transformation consulting, organizational strategy adoption.
Technologies
Customer Success Platforms (CSP), Project Management tools.
Responsibilities
Coach team on delivering customer value and driving business growth; Lead executive escalation management and communications; Run business review rhythms to analyze delivery metrics; Guide team in developing strategic roadmaps and Customer Success Plans; Prioritize resource efforts to meet critical customer security and resiliency needs; Expand customer relationships to create cross-sell and upsell opportunities.
Seniority
Director, People Management
