Customer Success Account Manager
Core
Support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health, aligning Customer Success Plans with account priorities.
Role type
Customer Success Account Manager
Builds
Customer Success Plans, bookable programs of work, and customer-facing program reviews
Domain
Chemical or Energy Industry + Cloud & AI technology
Deliverable
client delivery
Required skills
Account management, customer success, business development, enterprise sales, project/program management, customer-facing consulting, business value realization with technology, retention and churn analysis
Preferred skills
Experience with Cloud & AI technology, experience in Chemical or Energy Industry
Technologies
Cloud, AI
Responsibilities
Support foundational relationships with key customer stakeholders and technical professionals, align with the account team to link Customer Success Plans with account plan priorities, support the delivery of program planning and customer-facing program reviews, prioritize engagements and engage with key technical stakeholders to address agreed-upon customer outcomes, identify potential retention issues within the customer portfolio
Seniority
Individual Contributor, entry to mid-level
