Customer Success Account Manager
Core
Drive customer cloud adoption and success by accelerating cloud usage, ensuring environment health, and resolving technical blockers across a portfolio of enterprise clients.
Role type
Senior Customer Success Account Manager (Cloud/Enterprise)
Builds
Cloud consumption and usage acceleration for enterprise accounts
Domain
Enterprise IT Services / Cloud Adoption
Deliverable
client delivery
Required skills
Relationship management, resource orchestration, program management, account planning, cross-functional collaboration, technical escalation, C-level communication, industry knowledge (Retail, Travel, Transport, Telco)
Preferred skills
Cloud certification
Technologies
Cloud platforms (implied by context)
Responsibilities
Orchestrate internal teams to resolve technical blockers and accelerate time to value; manage a portfolio of customers and participate in strategic account planning; drive cloud adoption and ensure environment health and resiliency; present insights to C-level executives and technical engineers.
Seniority
Senior, hands-on IC
