Technical Account Manager, Enterprise Support, Strategic Industries, Energy
Core
Trusted advisor supporting enterprise customers in the Energy and Utilities vertical on their cloud journey across Compute, Storage, Database, Big Data, Networking, and Serverless technologies.
Role type
Senior Technical Account Manager (Strategic Industries)
Builds
Customer cloud adoption strategies, operational health, and cost-efficiency initiatives for Energy/Utilities accounts.
Domain
Cloud Services / Energy & Utilities
Deliverable
client delivery
Required skills
Troubleshooting distributed systems (compute/storage/networking/databases/DevOps/big data), technical engineering, Portuguese fluency, English fluency, customer relationship management, architecture review, workshop facilitation
Preferred skills
AWS services experience, internal enterprise or external customer-facing technical lead experience
Technologies
AWS Compute, Storage, Database, Big Data, Analytics, Networking, Serverless
Responsibilities
Develop trusting relationships with customers and understand business drivers; Utilize technical skills to solve difficult support issues and technical challenges; Understand operational parameters and troubleshooting processes for customer escalations; Advocate for customer needs to overcome adoption blockers and drive new feature development; Improve customer capabilities by running workshops, operations, and architecture reviews; Ensure AWS environments remain operationally healthy whilst reducing costs and driving efficiencies
Seniority
Senior, hands-on IC with strategic account focus