Customer Success Account Management Leader- CTJ - Top Secret
Core
Lead a Customer Success team to manage U.S. Federal government accounts, drive value realization, and manage executive relationships.
Role type
Senior Customer Success Account Management Leader
Builds
Strategic cloud, AI, security, and digital transformation outcomes for federal agencies
Domain
U.S. Federal Government / Cloud & AI / Security
Deliverable
client delivery
Required skills
Executive relationship management, team leadership and coaching, strategic planning, risk management, technical knowledge of cloud/AI/security, Federal landscape expertise
Preferred skills
Experience with AI trends, digital transformation, building high-performing teams
Technologies
Cloud platforms, AI tools, Security frameworks
Responsibilities
Set vision and objectives for the organization, coach CSAM Managers, manage senior operational and executive relationships with federal stakeholders, ensure agencies realize planned value, anticipate and manage escalations, coach team members on technical and industry knowledge development
Seniority
Senior, hands-on IC with leadership scope
