Senior Customer Success Account Manager - Public Sector - Canberra
Core
Build trusted advisor relationships with customer executives to drive adoption, consumption growth, and business value realisation for public sector clients.
Role type
Senior Customer Success Account Manager (Public Sector)
Builds
Strategic Customer Success Plans and digital transformation programmes
Domain
Public Sector / Government
Deliverable
client delivery
Required skills
Strategic account management, executive stakeholder engagement, complex programme leadership, risk identification and mitigation, cross-functional team leadership, digital transformation leadership
Preferred skills
NV-1 security clearance
Responsibilities
Develop and own strategic Customer Success Plans aligned with customer business priorities, lead programme reviews and executive business discussions, identify customer risks and blockers early and lead mitigation efforts, advance customer adoption and renewal success
Seniority
Senior, hands-on IC
