Junior Customer Success Manager
Core
Develop and maintain strong relationships with government and public-sector customers to ensure adoption of electronic monitoring solutions and identify expansion opportunities.
Role type
Junior Customer Success Manager (Account Management)
Builds
Electronic monitoring solutions for secure identity, public safety, and smart monitoring
Domain
Public safety / Corrections / Law enforcement technology
Deliverable
client delivery
Required skills
Relationship building, customer service, account management, training delivery, problem-solving, CRM management, presentation skills, technical product explanation
Preferred skills
Government or public-sector customer experience, electronic monitoring or corrections industry knowledge, Microsoft Office/Teams proficiency, valid driver's license
Responsibilities
Build and maintain relationships with assigned customers and key stakeholders, conduct account reviews to understand performance and needs, coordinate resolution of customer issues, support onboarding and implementation, provide customer training and product demonstrations, identify opportunities to expand product usage, support account renewals and growth initiatives, maintain accurate CRM records
Seniority
Junior, entry-level IC
