Customer Success Acct Manager
Core
Builds and coaches on customer, partner, and internal stakeholder engagement strategy; leads strategic execution of program planning and customer-facing reviews to drive operational health and value realization.
Role type
Senior Customer Success Account Manager
Builds
Customer success plans, bookable programs of work, and delivery programs for enterprise clients.
Domain
Enterprise Software / Cloud Services / Partner Ecosystems
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Stakeholder management, strategic planning, escalation management, data analysis, resource orchestration, business value articulation, change management, consumption monitoring, growth opportunity identification.
Preferred skills
Cross-cloud technology solutions expertise, ISV partnership management, executive-level influence.
Technologies
Cross-cloud platforms, ISV solutions.
Responsibilities
Map internal roles to customer priorities to action needs; lead business value conversations at customer executive levels; orchestrate delivery resources to facilitate value realization; lead escalation management and communications for delivery programs; proactively identify and mitigate blockers to consumption; partner with customers to optimize usage and drive adoption.
Seniority
Senior, hands-on IC
