Customer Success Account Manager (CSAM)
Core
Builds and coaches on customer, partner, and internal stakeholder engagement strategy to enable quality solution delivery and health for key accounts.
Role type
Senior Customer Success Account Manager (Strategic)
Builds
Customer success plans, strategic engagement programs, and operational health initiatives for enterprise accounts.
Domain
Enterprise Software / Customer Success / Strategic Account Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Strategic stakeholder management, executive-level influence, business value conversation facilitation, program planning and execution, resource orchestration, escalation management, data analysis for consumption monitoring, growth opportunity identification, adoption driving, consensus building.
Preferred skills
Experience in solution delivery, practice management, customer-facing consulting, or portfolio management.
Technologies
Customer Success Plans (CSPs), stakeholder engagement frameworks, data analysis tools.
Responsibilities
Map internal roles to customer priorities to action needs; lead business value conversations at customer executive levels; orchestrate delivery resources to facilitate value realization; lead escalation management and communications for delivery programs; proactively identify, monitor, and mitigate blockers to consumption; mobilize resources to ensure delivery on Customer Success Plans; partner with customers to identify growth opportunities and drive adoption; challenge customer strategic decision-making to drive operational health.
Seniority
Senior, hands-on IC with strategic leadership