Customer Success Account Mgmt
Core
Develop team culture, share customer insights, and manage repeatable business delivery to drive growth and consumption.
Role type
Senior Customer Success Account Management Lead
Builds
Customer success plans and predictable delivery programs
Domain
Customer Success / Professional Services
Deliverable
client delivery
Required skills
coaching, stakeholder management, program planning, prioritization, team building, retention strategies
Preferred skills
consumption portfolio management, industry-specific expertise
Technologies
Project Management Institute (PMI) frameworks, Prosci methodologies
Responsibilities
Coach team on program planning and customer-facing reviews, manage executive expectations via Customer Success Plans, prioritize engagements for customer outcomes, attract and retain talent
Seniority
Senior, hands-on IC with people management
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