Customer Success Lead - UK/I
Core
Lead a Customer Success team across the UK&I region to drive post-sales outcomes, retention, and expansion for SaaS customers.
Role type
Senior Customer Success Lead (People Leadership & Strategy)
Builds
Customer success operations, playbooks, and team performance for SaaS products
Domain
SaaS / AI / Customer Success
Deliverable
client delivery
Required skills
Team leadership, strategic planning, account management, data analysis, process optimization, stakeholder management, playbook design, change management
Preferred skills
Salesforce, Gong, Sigma, Pylon, AI-first mindset
Responsibilities
Lead and coach a high-performing CS team; manage priority accounts directly; set strategic direction for the team; optimize delivery quality and operational efficiency; design repeatable playbooks for renewals and upsells; build executive-level relationships; represent customer voice in leadership discussions; partner with cross-functional teams
Seniority
Senior, hands-on IC with people leadership
