Customer Success Account Manager
Core
Initiates gathering of business and IT objectives, supports foundational relationships with key stakeholders, aligns Customer Success Plans with account priorities, and manages delivery of program reviews to address customer outcomes.
Role type
Customer Success Account Manager
Builds
Customer Success Plans (CSPs), bookable programs of work, and customer-facing program reviews
Domain
Information Technology / Customer Success
Deliverable
client delivery
Required skills
Customer relationship management, solution delivery, program planning, retention and churn analysis, stakeholder engagement, account plan alignment
Preferred skills
IT service management, project management, change management
Technologies
ITIL, PMI, Prosci
Responsibilities
Gather business and IT objectives for customer organizations, support foundational relationships with key stakeholders, align CSPs with account plan priorities, deliver program planning and customer-facing reviews, identify retention opportunities
Seniority
Mid-level, hands-on IC
