Customer Success Account Manager (CSAM)
Core
Builds and coaches on customer, partner, and internal stakeholder engagement strategy to enable quality solution delivery and operational health.
Role type
Senior IC Customer Success Account Manager
Builds
Customer success plans, strategic execution of program planning, and delivery programs for enterprise clients.
Domain
Enterprise Software / IT Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Stakeholder management, strategic planning, escalation management, data analysis, resource orchestration, business value realization, consumption monitoring, change management, cross-cloud technology alignment, ISV partnership management
Preferred skills
Industry-specific domain expertise, executive-level influence, complex scenario identification
Technologies
Cross-cloud platforms, ISV solutions, ITIL frameworks, Project Management methodologies
Responsibilities
Map internal roles to customer priorities, lead business value conversations at executive levels, orchestrate delivery resources for value realization, manage escalation communications, identify and mitigate blockers to consumption, partner on growth and adoption opportunities, challenge customer strategic decision-making
Seniority
Senior, hands-on IC
